Returns & Exchanges

At SHAD, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed garments. If your new fashion piece isn't the perfect fit, we have made the exchange and return process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place your items in their original packaging with all designer tags still attached to ensure a valid return.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.